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Seismic is a versatile platform that serves as a single source of truth for content, consolidating various silos and providing easy access …
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What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction.…
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What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Additionally,…
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What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Additionally, the vendor says powerful content intelligence and analytics enable marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted. This according to the vendor, results in global enterprises including IBM, American Express, PayPal, and Quest Diagnostics achieving better win rates, larger deals, and higher customer retention.
Seismic is headquartered in San Diego with additional offices in North America, Europe, and Australia.
Seismic Features
- Supported: LiveDocs Technology
- Supported: Real-time content engagement analytics
- Supported: Predictive content
- Supported: Robust integration capabilities with Salesforce, Outlook, marketing automation platforms, and more
- Supported: WorkSpace: the sales content collaboration forum
Seismic Screenshots
Seismic Video
Introduction to Seismic
Seismic Integrations
Seismic Competitors
Seismic Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Highspot and Showpad eOS® are common alternatives for Seismic.
Reviewers rate Support Rating highest, with a score of 7.5.
The most common users of Seismic are from Mid-sized Companies (51-1,000 employees).
Seismic Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 80% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Seismic is a versatile platform that serves as a single source of truth for content, consolidating various silos and providing easy access to relevant materials. Users rely on Seismic to streamline business processes by creating and sharing consulting materials, agreements, legal notices, and training resources. It serves as a comprehensive online library for marketing collaterals, video accessibility, and a repository for company information and tools. With Seismic, users can ensure they always have the latest version of product information like use cases, datasheets, pricing, and presentations at their fingertips. The platform has been instrumental in solving the issue of not having relevant sales content when needed by providing a centralized source for up-to-date documentation. Additionally, Seismic helps gauge interest on the receiving end by tracking how long prospects spend viewing the literature sent. Its tracking feature also provides valuable feedback on prospect engagement, helping users act promptly. Whether it's managing case studies, pitch decks, or marketing materials, Seismic simplifies content maintenance and ensures that users have access to the most recent versions. By replacing the need for multiple outdated repositories and consolidating information in one place, Seismic enhances efficiency, maintains brand fidelity, and generates frequently used tools and documents with ease. Users find it user-friendly and easy to navigate, benefiting both the user experience and content management. The platform serves as a central collateral hub for sharing sensitive content like presentations, product documents, sales content, and training materials across various departments within an organization. It addresses version control issues and ensures consistency throughout the organization while providing customization options for dynamic distribution without compromising brand identity. With features like LiveInsights for data-driven decision-making and integration with Salesforce and email tools, Seismic streamlines content distribution to the sales organization and provides visibility into prospect engagement. Overall, Seismic is widely used in multiple departments such as sales, marketing, consultant relations, relationship management, etc., to create presentation books and maintain consistency in content. It has received overwhelmingly positive feedback and is considered an essential tool for sales enablement success.
User-Friendly Interface: Users have commended Seismic for its user-friendly interface and intuitive design, which have made it easy to navigate and get accustomed to. They find the interface responsive and appreciate the ability to easily customize documents.
Seamless Integration within Salesforce and Outlook: The integration of Seismic with Microsoft Outlook is seen as a significant benefit by users, as it allows for seamless access to Seismic's features within their familiar email client. This integration has been highly appreciated by users for providing easy access to the content they need without having to leave the programs they already use.
Time-Saving Features: Users value the time-saving features in Seismic, such as the ability to save favorite collateral pieces and view recently used content. These features streamline workflows by providing ready access to various sales collateral and allowing users to add specific content while tracking recipient access.
Confusing User Interface: Users have consistently found the user interface of Seismic to be confusing and difficult to navigate, hindering their overall experience. Several reviewers have expressed frustration with the layout and organization of the system.
Terrible Search Features: Many users have criticized Seismic for its poor search functionality, which often provides irrelevant results. This has made it challenging for users to find the documents they need, rendering Seismic ineffective for their purposes.
Difficulty in Document Management: A significant number of reviewers have reported difficulties in managing documents within Seismic. They find it cumbersome to navigate through a large amount of content and struggle to locate specific resources. As a result, these users feel that Seismic is not meeting their needs effectively.
Users commonly recommend the following for effective use of Seismic: connect with Seismic's technical support team for helpful answers and assistance, get involved in Seismic's Early Access communities to pilot new features and stay updated, and seek advice from other companies that have implemented Seismic for tips, tricks, and best practices. These recommendations highlight the importance of seeking support, leveraging community resources, and learning from others' experiences for a successful implementation and utilization of Seismic.
Attribute Ratings
Reviews
(1-25 of 44)Companies can't remove reviews or game the system. Here's why
March 16, 2022
The One Stop Shop For Sales Content
My team used Seismic as our source of truth for all sales training - specifically for our SDRs, ISRs, Account Executives, and CSMs. It was a great tool that allowed us to put all our training materials in one place as well as keep consistent, real-time track of our reps' progress and performance. Every incoming rep used Seismic for their onboarding, and all our reps continue to use the tool to locate important documents, review repeating attestations, and deliver standardized content to our customers and/or prospective buyers.
- Extensive and customizable content library for reps and managers alike.
- Access levels for certain trainings and documents.
- Simple to navigate and well organized.
- One-stop shop for everything reps needed in terms of collateral, employer-related items, and sales/product coaching.
- Only one complaint. I wish the tool allowed users to have an Archive type folder that allowed them to get document history as changes are made and new renditions come out.
March 16, 2022
Seismic - The one stop shop for sales enablement
We use Seismic as our main sales enablement platform to empower our sales team with a repository of different resources with different purposes ranging from internal processes, competitive battle cards, and industry-specific resources to arm our sales team wit all the knowledge and resources they or their prospects and clients might need and use.
- Feature-focused demo and/or industry-specific content
- Segmentation of the users and tailoring the platform user interface accordingly
- Tracking and reporting on the content in terms of views, uses, etc.
- Adding more integration points and use cases with Salesforce would be good to have
- Navigating to a specific resource gets cumbersome sometimes especially with lots of content
- Bulk user operations and taking actions on behalf of other users would be good to have as well
March 15, 2022
If you don't want to lose your mind
It is a wonderful platform that allows for all of the documents we need in all departments to be accessible to any and every person with the proper permissions. From one-pagers to full scripts and role plays Seismic is a great go-to if you are in the business of staying away from paper.
- Organization by department.
- Organization by type.
- Ease of use.
- Very resourceful.
- Search could be more refined.
- A table view of all options would be nice.
- More training.
March 15, 2022
Aids collaboration and organization
We used Seismic as a content management solution. It became our main repository for information, both internally and externally, and allowed us to get more information and data on how our documents are viewed and used. It also condensed a lot of other repositories of information and helped save the team time by putting everything in one place rather than having it all spread out.
- Consolidates information.
- Analytics on documents.
- Organization of files.
- Had to jump through hoops to allow Seismic to be used externally.
- Very manual to build out a library, would love more automation there.
June 10, 2020
Seismic for Sellers & Partners
Score 9 out of 10
Vetted Review
Verified User
Seismic was used by both internal sellers across the whole organizations and we made it available to sellers at our partner (reseller) organizations. We implemented Seismic to eliminate the tribal knowledge barrier as well as dozens if not hundreds of product-specific SharePoint sites with TONS of outdated content. We solved for the single source of sales news challenge we had for our globally distributed sales organization.
- Curating content.
- Available via cloud and on mobile devices.
- Trackability of customer views of content.
- Search results could be challenging; too many results returned overwhelmed users.
- Walk-Me guides!!! Seriously...
- Can be steep learning curve if not in the tool every day.
Seismic is used by my entire organization. It helps to distribute crucial documents to all employees across my company. If there is a meeting or conference call, Seismic is particularly helpful for directing all participants to a needed document, PowerPoint or other essential materials to conduct business. For meetings where participants are not all in one room (i.e. multiple office locations around the world), Seismic is highly beneficial.
- I appreciate how there exists the ability to make documents you are working on visible to only you, select others or the entire company.
- Even very large files can be uploaded quickly to Seismic with ease.
- Seismic has a very user-friendly interface that takes very little time to become accustomed to.
- Seismic provides a safe and secure cloud to store documents in that I want to work on outside of the office.
- The Seismic app could be improved to support varying screen sizes.
- The user interface could be more customizable, but that is a minor con.
- There is a lack of compatibility with Chrome.
February 12, 2020
Seismic for Content Management
Seismic is used as our content management tool. It is used by many departments - Sales, Account Management, Product, Marketing, etc - to efficiently organize and disseminate information to our internal and external stakeholders. It addresses the issues of version control, copy control, and organization of all materials needed for our external facing teams.
- Content Management
- Profile Settings and Security
- Proactive help from Support
- Mobile integrations
January 30, 2020
Seismic Platform Review
It is used as a Sales Enablement Platform. It is used by our Sales and Technical teams to address having the right content at the right time to win deals.
- Customer Support
- Reporting & Analytics
- Challenges with auto provisioning
November 24, 2019
Seismic delivers more than just content.
Seismic is the primary content management system Rackspace uses, and it has a big influence on sales enablement success. It is synced to multiple platforms including Kapost, Outlook, Salesforce, Slack, and Salesforce Communities. It is primarily used by sales employees, but the adoption is very high and there is a need to have more internal licenses allocated. Seismic is important to us because we are able to have consistent messaging, content, and a single source of truth.
- Seismic is easy to use for both admins and end-users.
- Seismic has an extremely helpful customer success team and tenure technical specialists.
- Seismic is constantly innovating, and the new feature releases are great!
- Seismic is my favorite tool I use for admin every day.
- Seismic really needs to update the Profile Builder landing page feature. Nobody uses Microsoft Silverlight anymore and the out-of-the-box landing page builder is very hard to use. It does not allow for custom branding.
- I wish Seismic allowed for a color categorization option in the search results page. End-users don't understand the file structure within profiles because they are concerned about the content itself.
- The data and analytics dashboards lack a bit, but I hear that is changing.
Seismic is being used by our US and Canadian sales force (about 100 users), along with our marketing team and Seismic admin. Seismic is our central document repository for all marketing and sales collateral to support our sales reps to be successful and provide the necessary tools. This platform is how our sales reps communicate with our doctors and send product literature.
- LiveSend analytics, so sales reps can understand when and how doctors engage with our product content to make more informed selling choices.
- LiveDocs which allows custom presentations to tailor content for specific customers.
- Workspace to create a personal share drive for reps to customize their product storage.
- We see bugs and glitches every so often when a software update is needed.
- We'd like to have LiveSend have the ability to email many customers at one time.
- The iPad app [should] have the search toolbar functionality when searching in the Live Send view.
November 20, 2019
Seismic provides excellent Customer Support
Score 10 out of 10
Vetted Review
Verified User
Our organization currently uses Seismic to store, manage, and send content used by our sales people to their customer, to better position themselves to be efficient and effective at their jobs. Our organization supports sales teams across multiple industries, and through it tools and resources, Seismic allows us to give them what information they need when they need it.
We are able to store and organize sales material in a way that makes sense for each of our sales teams and sales support teams. Sales people are able to send customer facing material to their customers and receive real time insights into what material the customer was most interested in, so they are better prepared for the next conversation with that customer. This solves the problem of bringing too much information to the customer, as well as pulling in Subject Matter experts in too early or late in the sales process.
We are able to store and organize sales material in a way that makes sense for each of our sales teams and sales support teams. Sales people are able to send customer facing material to their customers and receive real time insights into what material the customer was most interested in, so they are better prepared for the next conversation with that customer. This solves the problem of bringing too much information to the customer, as well as pulling in Subject Matter experts in too early or late in the sales process.
- Seismic provides quick customer support when there are issues or questions.
- Seismic's tools address common issues faced in the sales enablement space.
- Seismic provides metrics and insights that are extremely valuable.
- There have been a few times where issues with a server leads to a slow user experience or users are unable to use the platform for a small period of time. Bringing these to a minimum would greatly enhance the user experience.
November 20, 2019
Time saving and fun program to use!
We currently use Seismic as a content library, in addition to use all of its livedoc and automation properties to update materials on a quarterly basis. We use a wide variety of Seismic's functionalities to improve and optimize our quarterly update process. It has helped our team out a lot by replacing the master slide feature we previously hads in InDesign. I also really love that our end users have the ability to add minor customizations when they download pitchbooks; it has saved our marketing team a lot of time on top of our compliance team because fewer books need to be created and thus reviewed. The biggest issue I have right now with Seismic is the delay in generating pitch books and pushing updates on reference slides.
- Automation
- Shared slide model is a time saver
- Customization for end users - specifically content selector (it's my favorite)
- I wish Seismic had spell check on the website (content manager)
- I wish we could push updates on reference slides
- It can be very slow when generating a PDF
November 07, 2019
Seismic is a game changer for sales enablement
Seismic is primarily being used by our sales, sales ops and client success teams. It enables them find related sales and marketing content quickly and easily and share that content with clients and prospects. Seismic also is integrated into the tools they use daily (Outlook and CRM) and when sales sends marketing assets through Seismic, marketing can see how engaging and relevant the content being shared really is.
- LiveSend links are the biggest asset.
- Analytics are huge to us being able to track what assets we should spend more time creating and which we should look to remove.
- Dynamic folders help me to filter the content for my sellers.
- Write back functionality for CRM so users can see what has been sent through Seismic tied to an opportunity
- More ways to "favorite" an asset
- More ways to filter or rank assets
November 07, 2019
Before Seismic, Our Sales Team Never Knew How Much Content We Have!
My organization uses Seismic to share content with the sales team and to monitor the performance of that content. We track when the content is used and how effective it is at the point in the sales cycle.
- The support team at Seismic is excellent. They are quick to respond and continue to work through any concerns until we are satisfied.
- Seismic is always pushing to do things better and create a better user experience.
- The profiles within Seismic make it easy for users to find content.
- For admins with low tech skills, the backend of Seismic could be more intuitive.
I am part of a small proposals team that belongs to a larger sales operations team. We use Seismic to generate product-specific proposals (from a larger library of content for dozens of products) for our salespeople to present to customers. One of these proposals is part of our larger response to a customer RFP. Occasionally our salespeople will use Seismic themselves to generate these proposals, but typically it's just members of the proposals team.
- Friendly, helpful customer service from Seismic staff.
- Rarely, if ever, offline for maintenance. Service is almost always available.
- Our content seems secure. We haven't lost any content.
- It's very difficult to edit/update the content in our LiveDoc because of the way it was coded by Seismic. They are in the process of helping us fix this problem, but it hasn't been ameliorated yet.
- Responses to questions submitted via email are not always responded to in a timely fashion.
- I know this is the same as the first bullet, but it bears repeating that the LiveDoc is laborious to update. The inability to edit content easily is a hindrance to our daily workflow.
November 07, 2019
Finally a sales tool that sales people are genuinely excited about!
Seismic is currently being used by our sales organization and the business development team. Seismic allows our users to easily access relevant content and information that they need to effectively engage with prospects and customers.
- The search and filtering functions are top of the line.
- The workspace provides a lot of flexibility in how people manage, edit and collaborate with content.
- The live insights from content engagement are probably the biggest plus to this platform.
- The dashboards and reports are extremely detailed and flexible.
- They could work on a more personalized microsite experience.
- The speed of the website could be faster.
We use Seismic to manage our dynamic content - client-facing materials that dynamically pull info from Salesforce fields. Our Customer Success department uses content managed by an Enablement team. Enablement manages the content to drive consistency in our objective and our brand and ensure our teams are working toward the same goals.
- Tech Support - Outstanding team. Friendly, knowledgeable, and willing to dig into the weeds. I was also never passed on, they'd send me directly to the correct person. This matters!
- Our end users are able to preview the content as they customize through a form. Our product changes a lot, so it's critical that they know what they're selecting.
- The level of customization is pretty great - Even if there is info that isn't pulling dynamically from Salesforce, I can build in fields where our reps can add info.
- I work on a Mac and I have to keep a PC handy to make edits to the PowerPoint decks in Live Docs. That's pretty painful.
- I would love to see them move toward supporting Google Slides instead of PowerPoint.
We currently use it for our immediate sales team (AEs & BDRs) and our marketing teams. We now have a single source of truth that our sales and marketing teams can go to and have direct access to the most recent (and verified) documentation to use.
- Integrations - Great out-of-the-box options with standard apps like Salesforce and Outlook.
- Easy UI - Great designed UI that allows anyone to pick up the tool and start using within minutes.
- Analytics - Great options on pre-made dashboard and tracking of when emails are opened/read are amazing!
- I would like to see a more built-out self-help/tutorial library.
October 31, 2019
User friendly, and the live send feature is our favorite part!
Seismic is being used by all of our internal sales personnel. Overall we have been very pleased with Seismic. The live send feature has been critical to our sales team. We really enjoy having one
location to store all of our marketing material as well.
- User-friendly.
- Analytics are great.
- The back end of Seismic is sometimes difficult to manage.
- Stronger implementation strategy. Consider ways to help users who have never used this type of platform for sales efforts.
Seismic is used within our client-facing teams including new business and account management. This platform has helped us organize all content that we sent to prospects/clients. Version control, tagging (internal vs. external), tracking content, analytics on what's working/not working are some of the key-value points that Seismic brings to our organization.
- The organization of content is huge. We tag content based on industry, internal or external, document type, etc. This helps our team find the content they're looking for with ease.
- Tracking capabilities. By sending out content with Seismic, we know what content is working and what our prospects/clients find valuable. This allows us to better time our outreach and also make adjustments to content based on analytics.
- LiveDocs - This feature is huge, giving us the power to create word documents and powerpoint presentations through automation.
- More training surrounding the LiveDoc functionality and use-cases from existing clients. We know how this feature works, but it would be nice to see how other clients are using this and what works the best.
- The NewsCenter and highlights are a great way to to get information across to the organization, however, understanding best practices for this would be extremely helpful.
- I'd like to see a better-designed analytics page - having a breakdown between the user, administrator, and manager of the client-facing teams. Dedicated reports that are automatically sent to individuals based on usage.
Score 10 out of 10
Vetted Review
Verified User
Seismic was originally purchased for our sales department's use. Marketing also uses it as content creators. We have since extended our user base to include our product managers, client success and professional services, and teams. The business problem it addresses is tied to saving our reps' time on admin tasks and giving them back more time to focus on sales activities. This is done by making our content easy to find, right where they're doing their job within Salesforce. The analytics we have on what's working allows us to know what content to produce and what can be archived, thus making the right content easier to find.
- Searchability - The tagging is great and makes it easy to find what you need.
- Salesforce integration - Our reps don't need to leave the opportunity they're working on! They can find the content they need right there and add it to their Workspace to start collaborating with the account team. The predictive content helps them get content needed based on the deal stage and industry of the account.
- Analytics - We get great analytics on content engagement. Also rep engagement.
- Profiles - We can have as many profiles as we need based on group. So if you want sales leaders to have access to certain content that others shouldn't you can have a profile for them. We also use this for channel partners.
- G-Drive Integration - This is in the works but I think this could be better. We moved a lot of content over from GDrive and had to convert is all to Microsoft content so that the editor worked. It's very easy to sync your content over from G-Drive however. But you can't edit it.
- The Profile Builder is a little tricky. You have to be in Internet Explorer to use it. Luckily it's not something I have to do often but when you want to make look and feel changes to your Doc Center it isn't the easiest tool to use.
October 31, 2019
Seismic is a great tool, but needs some improvement
Seismic is being used across the whole organization, mainly by our sales team. It is a great content management tool where our users visit to retrieve the content they need for their specific business use cases.
- Seismic is user-friendly.
- Seismic has on-call support staff.
- Seismic is customizable to some extent.
- Seismic can improve on search filtering functionality.
- Seismic can improve on the case study content selector functionality for LiveDocs.
October 31, 2019
Seismic instrumental as a single source of truth
The Inspirage Marketing team implemented Seismic primarily to house our case studies. We were dealing with a large amount of single case study slides that had to be individually updated and maintained. When we stumbled across this platform, we were very excited. Being able to maintain a single data source for all of our case studies that were easy to update was a game-changer. We ended up creating a LiveDoc for our case studies so our sales team could easily pick and choose the customers they wanted to share. Since this LiveDoc went live, we have also created other LiveDocs in a similar format to automate our Pitch Deck and our library of in-house innovations. In addition to LiveDocs, Seismic as a whole has been instrumental in our team having a single source of truth for the most recent versions of all our marketing materials.
- LiveDocs - Our team loves how Seismic provides a single source of truth for our marketing content that our sales team can easily manipulate to meet their needs.
- Homepage - We love how we can "advertise" our latest and greatest content uploads and share industry knowledge by linking RSS feeds.
- Workspace - Our team enjoys that they can upload decks created outside of Seismic and still enjoy the tracking capabilities of LiveSend.
- We're sad that there isn't an Oracle Sales Cloud (our CRM) integration into Seismic although we've heard that it is in the works.
- We use an SSO and some of the integrations with Microsoft Office don't work smoothly.
- Get all your content organized before you start your implementation. Tagging, organizing and uploading all our content was the roughest part of our launch. It took forever!
October 31, 2019
Might be a good product, but not for us
We are currently using it to generate general sales proposals that we submit in conjunction with specific responses to RFPs.
- Choose content.
- The user interface is clunky and not intuitive.
- LiveDocs are incredibly difficult to update.
- Company reps aren't always responsive when it comes to returning emails and phone calls.
October 31, 2019
Game changing software and support
Seismic is being utilized within the Sales and Marketing Organizations currently. We use Seismic as a repository of digital enablement and marketing materials both internal and external-facing. This may include marketing collateral, slide decks, battle cards, or general sales supporting material. It's used across our entire organization. It solves the problem of having multiple documents located on multiple shared repositories. Seismic organizing all our docs and indexes them for easy access. Seismic also allows us to track analytics on outgoing collateral to prospects as well as a way for members of our sales and marketing teams to collaborate, share and comment on collateral and help our teams focus on areas of opportunity.
- Analytics.
- It allows the organization to control which versions of documents are released internally.
- Allows all documents and resources to be searchable.
- Heavy initial lift for setup (i.e Content upload, tagging, and organization of content/materials).
- Users sometimes have difficulty finding particular documents if they aren't tagged correctly.